Return Policy

Return Policy for Quick Copy 2

At Quick Copy 2, we are committed to providing high-quality custom products and digital assets. We want you to be completely satisfied with your purchase. However, due to the personalized and customized nature of many of our products, we have specific guidelines in place for returns and exchanges.

Please review our Return Policy below to understand how returns and exchanges are handled for different types of products.

1. Custom Products (Including Custom Hoodies, T-Shirts, and 3D Models)

Due to the personalized nature of customized products, we cannot accept returns or exchanges unless the product is defective or damaged upon arrival. Custom products include, but are not limited to:

• Custom Hoodies (with custom logos, names, or designs)

• Custom T-Shirts (with custom prints)

• Custom 3D Models (tailored based on user specifications)

• Graduation Products (personalized with names, dates, etc.)

Defective or Damaged Custom Products:

• If your custom product is defective or damaged, please contact us within 7 days of receiving the item.

• We may require photos of the defect or damage to assess the issue and determine the appropriate resolution.

• If the defect is confirmed, we will offer you a replacement or refund based on your preference.

Exchanges for Custom Products:

• Exchanges for custom items are only allowed if the product is damaged, defective, or if we made an error in fulfilling your order.

• Custom products made to your specific requirements (e.g., custom 3D models, graduation apparel) are non-exchangeable unless an error has been made by us in fulfilling the order.

2. Non-Custom Products (Including Pre-Made Hoodies, T-Shirts, Banners, and Digital Products)

For non-custom products, such as pre-made t-shirts, hoodies, and banners, we offer a 30-day return policy for unused items in original condition.

Return Process for Non-Custom Products:

1. Eligibility for Return: Items must be unused, unworn, and in original packaging.

2. Return Request: Please contact us via email at support@quickcopy2.com within 30 days of receiving your product to initiate a return.

3. Return Shipping: You are responsible for return shipping costs unless the product is defective or we made an error in your order.

4. Refunds: Once the returned item is received and inspected, we will process your refund to the original payment method. Refunds will be processed within 5–7 business days.

Exchanges for Non-Custom Products:

• Exchanges are allowed for incorrect sizes or wrong items received, provided the item is unused and in original condition.

• If you need a different size or product, please contact us to arrange an exchange.

3. Digital Products (Including 3D Models, Digital Assets, and Other Downloadable Products)

Due to the nature of digital products (e.g., 3D models, cartoonic models, digital assets), we do not accept returns or exchanges for digital purchases once the product has been downloaded or accessed.

Exceptions for Digital Products:

• If you experience any issues with downloading or file corruption, please contact us within 7 days of purchase. We will work with you to provide a replacement or resolve any technical issues.

• If there is a problem with the custom 3D model after delivery (e.g., file errors), we may offer a revision or replacement based on your feedback.

4. Refunds and Processing Time

Refunds are processed once the returned item is received and inspected. Please note the following:

• Custom Products: Refunds will be issued for defective or damaged custom products as per our evaluation.

• Non-Custom Products: Refunds for non-custom items are processed once they are received and inspected, provided they meet our return policy criteria.

• Digital Products: We do not offer refunds for downloadable digital products unless there’s a technical issue or error on our part.

Refunds will be credited to your original payment method, and processing times may vary depending on your payment provider.

5. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact Us: Email us at support@quickcopy2.com with your order number, product details, and reason for the return or exchange.

2. Provide Photos: If the product is defective or damaged, please provide clear photos of the issue.

3. Receive Return Instructions: Once your return or exchange request is approved, we will send you instructions on how to proceed with the return.

6. Contact Information

If you have any questions about our Return Policy or need assistance with a return or exchange, please reach out to us at:

• Email: support@quickcopy2.com

• Address: 528 Rice St, St Paul, MN 55103, USA

Conclusion

At Quick Copy 2, we strive to provide the highest quality products and customer service. We understand that sometimes returns or exchanges are necessary, and we aim to make the process as smooth as possible for you. If you have any questions or need assistance, don’t hesitate to contact our support team. We’re here to help!